RED TAPE

I am so baffled. I need one item to complete my dossier. It is a letter from the State Board of Psychology saying that the psychologist (who wrote my letter of sanity because I am single) is in good standing with the state of Pennsylvania. I requested the letter on January 30th and was told it would take 7-10 days and would cost $15 per letter. I requested 2 letters. A few days after I requested it, I received a call and was told that the there was good news. There was no charge for adoption letters and my check would be returned. I received the check back a few days later and waited 7-10 more days for the letter of good standing, but nothing. I called and was told that it was being handled by the Borad's legal department, and the legal department does not give out timeframes and was transferred to a diferent department. Then I was put into the voicemail of the person who is responsible for the letter. I have the name and phone number of the person who will do the letter, but she neither answers her phone nor has she returned my phone call. I left a message a week ago! If I can't call anyone, and they don't give out timeframes, how do I resolve this?